Microsoft Outlook Wisc Email Mac Os
Jan 25, 2019 Outlook for Mac works with Microsoft Exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud Learn more about Office 365 Office 365 is a cloud-based subscription service that brings together premium versions of Word, Excel, PowerPoint, Outlook and OneDrive, with the best tools for the way people work today. However, the Outlook for Mac scenario in the app can troubleshoot some issues that occur on your Mac even though the app is installed on a Windows PC. Do I need an internet connection to use the Microsoft Support and Recovery Assistant?
Topics Map > Features and Functionality > Client Capabilities > Desktop
If you are unable to sign into Microsoft Office (or Outlook repeatedly prompts you for login, does not show any data, edit a Word/Excel/PowerPoint data file, or receive encrypted connection error) it may be due to a NetID password change, a NetID change, or corrupted account credentials. Follow some common solutions to this issue below.
Possible solutions
- Option 1 - Update your software to the latest version
- Windows OS
- Run Windows Update and install the latest updates.
- Windows Office
- Follow steps to update Office.
- Mac OS
- Run Office Updates.
- Option 2 - Your account was compromised and you are blocked from connecting
- Review your client protocols. If your client protocols are disabled, contact the DoIT Help Desk.
- Option 3 - Reset/Remove your account credentials from within your OS
- Windows OS
- Remove/Delete all Outlook/Office records from within credential manager.
- Mac OS
- Access the keychain application and remove/delete any of the following records: Microsoft Office Identities Cache 2Microsoft Office Identities Settings 2 and any ADAL, Microsoft, or Office entries that are listed within the 'Name' or 'Kind' columns. Note: search for 'microsoft' and 'adal' within the keychain application and delete all returned results. Detailed steps.
- Option 4 - Delete license files - MacOS only
- Remove license files on a Mac.
- Option 5 - You are not authenticated into Office using your UW-Madison Office 365 account
- Confirm you are authenticated with your Office 365 account.
- Option 6 - If your computer is not connected to UWNET/Campus network, use WiscVPN
- Option 7 - Download and run Microsoft's Support and Recovery Assistant for Office 365
- Windows OS
- Note: Only available for Windows. This tool must be run on the affected machine.
- Download the tool here: Fix Outlook and Office 365 problems with Microsoft Support and Recovery Assistant for Office 365.
- Option 8 - Delete Cached Preferences
- Mac OS
- Note: Only available for Mac OS.
- Outlook Desktop Client
Delete Cached Preferences
- Quit Outlook
- Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
- Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
- Type: killall cfprefsd (to kill the cached prefs).
- Quit Terminal.
- Launch Outlook and check.
- Option 9 - Sign out of the connected device associated with the Office email account
- Sign into the account: https://portal.office.com/account/.
- Select View apps & devices from within Office apps & devices module.
- Click DEVICES and sign out of all the devices that you are singed into. This will prompt the user to authenticate via NetID login on all the devices they are connected to via their Office 365 account.
- Option 10 - Fully uninstall and reinstall Microsoft Office
Uninstall Office
- Windows OS
- Review the following Microsoft documentation for instructions.
- Mac OS
- Review the following Microsoft documentation for instructions.
Install Office
Follow steps outlined in Office 365 - Download/Install Office 365 document.
| Keywords: | microsoft office365 o365 reset 2016 2019 proplus windows mac outlook on the web credentials manager vault web service account updated changed stored send receive email login log on log in repeated repeating multiple attempts many lot times new error compromised client access loop repeat keychain netid password change An encrypted connection to your mail server services is not available repeatedly prompts data files profile excel powerpoint outlook word activated blocked account something went wrong and outlook couldn't setup your account Sorry, another account from your organization is already signed in on this computer troubleshooting doesn't allow editing on mac does not sync syncing connectSuggest keywords | Doc ID: | 61054 |
|---|---|---|---|
| Owner: | Ara M. | Group: | Office 365 |
| Created: | 2016-02-23 11:22 CDT | Updated: | 2020-02-21 10:50 CDT |
| Sites: | DoIT Help Desk, DoIT Tech Store, Office 365, Wisc Account Admin | ||
| Feedback: | 5152CommentSuggest a new document | ||
Topics Map > Campus Services > Office 365
Most UW-Madison faculty, staff, and students have access to download/install Office suite - more details. For complete details on the different versions (including licensing) of Microsoft Office available, please review Microsoft Office for UW-Owned and Personally-Owned Computers at UW-Madison. Note: If you are on a departmental managed computer, contact your departmental IT support staff instead to make sure the correct version of Office is installed on your device.
- Note - If you travel to areas where you do not have access to internet for more than 30 consecutive days please read this note
- Departmentally owned computer (which requires activation every 180 days):
- Windows
- IT staff can download and install from the Campus Software Library > Microsoft for UW-owned Computers > Microsoft Office for Windows Shared Machines (C2R Installers) > Office 2019 Pro Plus for Kiosks.
- Mac
- IT staff can download and install the Office 2019 installation package from Microsoft, then download and run the serializer from the Campus Software Library > Microsoft for UW-owned Computers > Microsoft Office for Macintosh > Volume License Serializer for Office 20xx for Mac.
- Personally owned computer: use a free office suite such as OpenOffice or LibreOffice as a backup.
- Departmentally owned computer (which requires activation every 180 days):
- Note - Windows 7 End of Support and Office 365 ProPlus
As announced previously, Windows 7 will be out of support after January 14, 2020. Because Office 365 is governed by the Modern Lifecycle Policy, customers are required to stay current as per the servicing and system requirements for the product or service. This includes using Office 365 ProPlus on a Windows operating system that is currently in support.
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Using Office 365 ProPlus on older, unsupported operating systems may cause performance and reliability issues over time. If your organization is using Office 365 ProPlus on devices running Windows 7, we strongly recommend your organization move those devices to Windows 10.
[How does this impact me?]
Even though Windows 7 will no longer be supported after January 2020, we understand Office 365 customers may need more time in their migration to a supported operating system. Through January 2023, Microsoft will provide security updates for Office 365 ProPlus on Windows 7. But, during that time, as long as the device is still running Windows 7, Office 365 ProPlus won’t receive any new features updates.
[What should I do to prepare for this change?]
We recommend that organizations migrate to Windows 10 or a supported operating system before the end of support date on January 14, 2020 in order to continue receiving new feature updates to Office 365 ProPlus. Make sure to discuss this process with your local IT staff before making changes to your system.
We’ll be providing more information by January about how to get security updates for Office 365 ProPlus on devices running Windows 7 after support for Windows 7 ends.
Note: This information also applies to Office 365 Business which is included in business plans such as M365 Business and Office 365 Business Premium, and to desktop versions of Project and Visio.
For more information, please see this support article and this FAQ.
Important: Why should you install and use Office 365 ProPlus/Subscription version from the Office 365 portal?
- 365 ProPlus/Subscription version: receives feature and security updates.
- Professional Plus/2016/2019/Volume License versions: only receive security updates.
The instructions below are for personal (non-shared) computers: Download/Install Office
Important
- If you use Microsoft Project and/or Visio, please make sure to review the compatibility article before installing Office suite.
- You will need administrator rights to your computer to install any software. If you do not have these rights, contact your local administrator. Also, make sure to update the software after completing the installation - this will ensure that your software is up-to-date for it most important security patches.
- If you have a previous version of Office installed, please perform a complete uninstall before installing the latest version.
- OneNote desktop client will no longer be included within Office 365/2019 suite and instead will be a standalone application. If you would like to use OneNote desktop client, review Microsoft's article.
Windows OS
- Log into Office 365 Portal using your netid@wisc.edu address and NetID credentials.
- Click Install button download/install. Important: Make sure to download the correct bit (32 or 64) version of the software that matches your OS bit version.
- Follow the prompts to install the software. You will be prompted to enter your account credentials (NetID/password) to activate the software.
Note: During the configuration Office/Outlook, If you are prompted to 'add this account to Windows', click skip for now.
Mac OS
- Log into the Office 365 portal.
Note: if you are prompted to sign into your Office 365 email account, enter you NetID@wisc.edu address. - Within the 'My account' screen, click Install Office button.
- When prompted, run the installer and continue with the installation/configuration process.
Chromebook
See Microsoft support article.