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Nov 26, 2018  So I'm running Microsoft Word, version 16.17 for Mac. I recently updated to Mac OS Mojave and now I'm having issues with Microsoft Word, specifically with the Spelling and Grammar Check Tool. It starts OK, but then after a word or 2, this is what it. Apr 05, 2018  There are over 2,000 add-ins for Microsoft Office 365—and more that only work on specific versions of Office for Windows and Mac. To simplify things, we looked through over 100 of the highest-rated apps for each product (Outlook, Word, Excel, and PowerPoint), installed and tested 47 add-ins that stood out for their different features,.

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Jan 10, 2017  Many of us use Microsoft Office programs daily, but you may forget which version of Office you’re running. If you need to know which edition of Office you have, as well as which architecture (32-bit or 64-bit), we’ll show you how to quickly find this information on Windows and Mac. Disabled Application Add-ins Lists add-ins that were automatically disabled because they are causing Office programs to crash. Disable or manage the installed add-ins Managing add-ins can involve enabling or disabling an add-in, adding or removing an add-in, and making an add-in active or inactive. Dec 31, 2019  Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable. Jan 18, 2017  This Video will show you how you can Install Add-Ins And Create Custom Menus In MS Word. Skip navigation. Find out why Close. How to add or enable Word Add-ins in Microsoft Word. Add-in running in a task pane in Word The Word add-in (1) can send requests to the Word document (2) and can use JavaScript to access the paragraph object and update, delete, or move the paragraph. For example, the following code shows how to append a new sentence to that paragraph.

To see how your add-in will run in Office on iOS, you can sideload your add-in's manifest onto an iPad using iTunes, or sideload your add-in's manifest directly in Office on Mac. This action won't enable you to set breakpoints and debug your add-in's code while it's running, but you can see how it behaves and verify that the UI is usable and rendering appropriately.

Prerequisites for Office on iOS

  • A Windows or Mac computer with iTunes installed.

  • An iPad running iOS 8.2 or later with Excel on iPad installed, and a sync cable.

  • The manifest .xml file for the add-in you want to test.

Prerequisites for Office on Mac

  • A Mac running OS X v10.10 'Yosemite' or later with Office on Mac installed.

  • Word on Mac version 15.18 (160109).

  • Excel on Mac version 15.19 (160206).

  • PowerPoint on Mac version 15.24 (160614)

  • The manifest .xml file for the add-in you want to test.

Sideload an add-in on Excel or Word on iPad

  1. Use a sync cable to connect your iPad to your computer. If you're connecting the iPad to your computer for the first time, you'll be prompted with Trust This Computer?. Choose Trust to continue.

  2. In iTunes, choose the iPad icon below the menu bar.

  3. Under Settings on the left side of iTunes, choose Apps.

  4. On the right side of iTunes, scroll down to File Sharing, and then choose Excel or Word in the Add-ins column.

  5. At the bottom of the Excel or Word Documents column, choose Add File, and then select the manifest .xml file of the add-in you want to sideload.

  6. Open the Excel or Word app on your iPad. If the Excel or Word app is already running, choose the Home button, and then close and restart the app.

  7. Open a document.

  8. Choose Add-ins on the Insert tab. Your sideloaded add-in is available to insert under the Developer heading in the Add-ins UI.

Sideload an add-in in Office on Mac

Note

To sideload an Outlook add-in on Mac, see Sideload Outlook add-ins for testing.

  1. Open Terminal and go to one of the following folders where you'll save your add-in's manifest file. If the wef folder doesn't exist on your computer, create it.

    • For Word: /Users/<username>/Library/Containers/com.microsoft.Word/Data/Documents/wef
    • For Excel: /Users/<username>/Library/Containers/com.microsoft.Excel/Data/Documents/wef
    • For PowerPoint: /Users/<username>/Library/Containers/com.microsoft.Powerpoint/Data/Documents/wef
  2. Open the folder in Finder using the command open . (including the period or dot). Copy your add-in's manifest file to this folder.

  3. Open Word, and then open a document. Restart Word if it's already running.

  4. In Word, choose Insert > Add-ins > My Add-ins (drop-down menu), and then choose your add-in.

    Important

    Sideloaded add-ins will not show up in the My Add-ins dialog box. They are only visible within the drop-down menu (small down-arrow to the right of My Add-ins on the Insert tab). Sideloaded add-ins are listed under the Developer Add-ins heading in this menu.

  5. Verify that your add-in is displayed in Word.

Remove a sideloaded add-in

You can remove a previously sideloaded add-in by clearing the Office cache on your computer. Details on how to clear the cache for each platform and host can be found in the article Clear the Office cache.

See also

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At times your users might encounter issues with Office Add-ins that you develop. For example, an add-in fails to load or is inaccessible. Use the information in this article to help resolve common issues that your users encounter with your Office Add-in.

You can also use Fiddler to identify and debug issues with your add-ins.

Common errors and troubleshooting steps

The following table lists common error messages that users might encounter and steps that your users can take to resolve the errors.

Error messageResolution
App error: Catalog could not be reachedVerify firewall settings.'Catalog' refers to AppSource. This message indicates that the user cannot access AppSource.
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click 'Restart' to try again.Verify that the latest Office updates are installed, or download the update for Office 2013.
Error: Object doesn't support property or method 'defineProperty'Confirm that Internet Explorer is not running in Compatibility Mode. Go to Tools > Compatibility View Settings.
Sorry, we couldn't load the app because your browser version is not supported. Click here for a list of supported browser versions.Make sure that the browser supports HTML5 local storage, or reset your Internet Explorer settings. For information about supported browsers, see Requirements for running Office Add-ins.

When installing an add-in, you see 'Error loading add-in' in the status bar

  1. Close Office.
  2. Verify that the manifest is valid
  3. Restart the add-in
  4. Install the add-in again.

You can also give us feedback: if using Excel on Windows or Mac, you can report feedback to the Office extensibility team directly from Excel. To do this, select FileFeedbackSend a Frown. Sending a frown provides the necessary logs to understand the issue.

Outlook add-in doesn't work correctly

If an Outlook add-in running on Windows and using Internet Explorer is not working correctly, try turning on script debugging in Internet Explorer.

  • Go to Tools > Internet Options > Advanced.

  • Under Browsing, uncheck Disable script debugging (Internet Explorer) and Disable script debugging (Other).

We recommend that you uncheck these settings only to troubleshoot the issue. If you leave them unchecked, you will get prompts when you browse. After the issue is resolved, check Disable script debugging (Internet Explorer) and Disable script debugging (Other) again.

Add-in doesn't activate in Office 2013

If the add-in doesn't activate when the user performs the following steps:

  1. Signs in with their Microsoft account in Office 2013.

  2. Enables two-step verification for their Microsoft account.

  3. Verifies their identity when prompted when they try to insert an add-in.

Can i transfer microsoft office to another mac. Verify that the latest Office updates are installed, or download the update for Office 2013.

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Add-in doesn't load in task pane or other issues with the add-in manifest

See Validate an Office Add-in's manifest and Debug your add-in with runtime logging to debug add-in manifest issues.

Add-in dialog box cannot be displayed

When using an Office Add-in, the user is asked to allow a dialog box to be displayed. The user chooses Allow, and the following error message occurs:

'The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone.'

Affected browsersAffected platforms
Internet Explorer, Microsoft EdgeOffice on the web

To resolve the issue, end users or administrators can add the domain of the add-in to the list of trusted sites in Internet Explorer. Use the same procedure whether you're using the Internet Explorer or Microsoft Edge browser.

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Important

Do not add the URL for an add-in to your list of trusted sites if you don't trust the add-in.

To add a URL to your list of trusted sites:

  1. In Control Panel, go to Internet options > Security.
  2. Select the Trusted sites zone, and choose Sites.
  3. Enter the URL that appears in the error message, and choose Add.
  4. Try to use the add-in again. If the problem persists, verify the settings for the other security zones and ensure that the add-in domain is in the same zone as the URL that is displayed in the address bar of the Office application.

This issue occurs when the Dialog API is used in pop-up mode. To prevent this issue from occurring, use the displayInFrame flag. This requires that your page support display within an iframe. The following example shows how to use the flag.

Changes to add-in commands including ribbon buttons and menu items do not take effect

If changes you've made in the manifest, such as file names of ribbon button icons or text of menu items, do not seem to take effect, try clearing the Office cache on your computer.

For Windows:

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Delete the contents of the folder %LOCALAPPDATA%MicrosoftOffice16.0Wef.

For Mac:

Add-ins are often cached in Office for Mac, for performance reasons. Normally, the cache is cleared by reloading the add-in. If more than one add-in exists in the same document, the process of automatically clearing the cache on reload might not be reliable.

You can clear the cache by using the personality menu of any task pane add-in.

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  • Choose the personality menu. Then choose Clear Web Cache.

    Note

    You must run macOS version 10.13.6 or later to see the personality menu.

You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com.Microsoft.OsfWebHost/Data/ folder.

Note

If that folder doesn't exist, check for the following folders and if found, delete the contents of the folder:

  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Caches/ where {host} is the Office host (e.g., Excel)
  • ~/Library/Containers/com.microsoft.{host}/Data/Library/Application Support/Microsoft/Office/16.0/Wef/ where {host} is the Office host (e.g., Excel)
  • com.microsoft.Office365ServiceV2/Data/Caches/com.microsoft.Office365ServiceV2/

For iOS:

Call window.location.reload(true) from JavaScript in the add-in to force a reload. Alternatively, you can reinstall Office.

Changes to static files, such as JavaScript, HTML, and CSS do not take effect

The browser may be caching these files. To prevent this, turn off client-side caching when developing. The details will depend on what kind of server you are using. In most cases, it involves adding certain headers to the HTTP Responses. We suggest the following set:

  • Cache-Control: 'private, no-cache, no-store'
  • Pragma: 'no-cache'
  • Expires: '-1'

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For an example of doing this in an Node.JS Express server, see this app.js file. For an example in an ASP.NET project, see this cshtml file.

If your add-in is hosted in Internet Information Server (IIS), you could also add the following to the web.config.

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If these steps don't seem to work at first, you may need to clear the browser's cache. Do this through the UI of the browser. Sometimes the Edge cache isn't successfully cleared when you try to clear it in the Edge UI. If that happens, run the following command in a Windows Command Prompt.

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See also