Feb 21, 2020 Step 1: On the 'Go' menu, click 'Utilities'. Start the Disk Utility program. Step 2: Choose the primary hard disk drive for your computer. Then, click the 'First Aid' tab. Step 3: Click 'Run' to repair the disk volume errors and permissions. When it finishes, click 'Done'. Sep 24, 2018 Commercial volume-licensed (trusted) customers can access Office 2019 starting today. Office 2019 is now available for consumer and commercial customers. For consumer customers in China, India, and Japan, Office 2019 suites will be available in the next few months. Certain features are only available in the Mac or Windows versions of Office 2019. Has anyone had any trouble opening Microsoft Office on a MacBook? I paid and downloaded Microsoft Office and every time I try to open Word, I get a popup saying ' cannot load the OLE 2.0 or Docfile libraries.' And if I try to open Excel, I get another popup saying 'Alert - Not enough memory to Microsoft Excel. Mar 15, 2018 MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. MS Word not opening in Mac I cannot open my MS Word on my MacBook Pro anymore. I did not have issues with it before, but I just suddenly could not open it and restarting the laptop did also not work.

1. Microsoft Office Not Working Macbook Pro
2. Microsoft Word Not Opening

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start PowerPoint for Mac, you may receive the following error message:

Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.

Cause

This behavior may occur if any one of the following conditions is true:

• PowerPoint preferences are corrupted.
• Programs running in the background are interfering with PowerPoint.
• Application files are corrupted.
• A user account profile is corrupted.

Resolution

To resolve this issue, follow these steps. You may find it helpful to print this article before you continue.

Step 1: Quit all applications and close all windows

1. On the Apple menu, click Force Quit.

2. Select an application in the 'Force Quit Applications' window.

3. Click Force Quit.

4. Repeat the previous steps until you quit all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

When you are finished, click the red button in the upper-left corner of the screen, and then go to 'Step 2.'

Step 2: Remove PowerPoint Preferences

1. Quit all Microsoft Office for Mac applications.

2. On the Go menu, click Home.

3. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

4. Open the Preferences folder.

5. Look for a file that is named com.microsoft.powerpoint.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you cannot locate the file, the application is using the default preferences.

6. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

7. Quit all Microsoft Office for Mac applications.

8. On the Go menu, click Home.

9. Open Library.

   Note

   The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

10. Open the Preferences folder.

11. Open the Microsoft folder.

12. Look for a file that is named com.microsoft.powerpoint.prefs.plist. If you locate the file, move it to the desktop. Start PowerPoint, and check whether the problem still occurs. If you do cannot locate the file, the application is using the default preferences.

13. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

If the problem continues to occur, go to the next step.

Step 3: Perform a clean startup

For information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:

2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac

If the problem continues to occur, go to the next step.

Step 4: Create a new user account

Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application.

If the problem no longer occurs, the cause exists within the user's home folder. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account.

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Note

For help moving your user files to the new account, contact Apple.

If the problem continues to occur, go to the next step.

Step 5: Use the 'Repair Disk Permissions' option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 and later versions. If the permissions for your Microsoft software are incorrect, Office for Mac applications may start slowly or perform slowly. To use the Repair Disk Permissions option, follow these steps:

1. On the Go menu, click Utilities.
2. Start the Disk Utility program.
3. Click the primary hard disk drive for your computer.
4. Click the First Aid tab.
5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Step 6: Remove and then reinstall Office

For information about how to manually remove and then reinstall Office, see the following article:

Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you double-select an icon or file name for a Microsoft Excel workbook, Excel starts, then displays a blank screen where you expect the file content to appear.

Resolution

To resolve this problem, try the following methods, as appropriate, in the given order.

Method 1: Ignore DDE

This problem may occur if the Ignore other applications that use Dynamic Data Exchange (DDE) check box in Excel options is selected.

When you double-select an Excel workbook in Windows Explorer, a dynamic data exchange (DDE) message is sent to Excel. This message instructs Excel to open the workbook that you double-selected.

If you select the 'Ignore' option, Excel ignores DDE messages that are sent to it by other programs. Therefore, the DDE message that is sent to Excel by Windows Explorer is ignored, and Excel does not open the workbook that you double-selected.

To correct this setting, follow these steps:

Note

This step can be skipped for Excel 2019 and Excel O365

1. In the upper-left corner of the Excel window, select File, then Options.
2. On the left side of the Options window, select Advanced to open the Advanced window.
3. In the Advanced window, scroll down to the General section.
4. Clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box, then select the OK button at the bottom of the window.

Note

For more information about how to turn off DDE, see 'An error occurred when sending commands to the program' in Excel

If these steps do not resolve the problem, continue to Method 2.

Method 2: Repair User Experience Virtualization (UE-V)

If you are running Update User Experience Virtualization (UE-V), install Hotfix 2927019. To do this, see the following Microsoft Knowledge Base article:

2927019 - Hotfix Package 1 for Microsoft User Experience Virtualization 2.0

If you are not sure whether you are running UE-V, examine the program list in the Programs and Features item in Control Panel. An entry for 'Company Settings Center' indicates that you are running UE-V.

If these steps do not resolve the problem, continue to Method 3.

Method 3: Reset file associations

To check whether the file associations in the system are performing correctly, reset the Excel file associations to their default settings. To do this, follow the steps for your operating system.

Windows 8.1/10

1. Copy the file that is opening incorrectly, to your desktop.
2. Right-click the file, and choose Properties
3. On the General tab, next to Type of file, the type of file will be indicated within parenthesis. For example, (.docx), (.pdf), or (.csv).

The Opens with shows you which app it is currently associated with.

To open this type of file in a different app:

1. Select Change.
2. Select More apps.
3. Select the desired app, then select the checkbox to Always use this app.
4. Select the OK button.

Windows 8

1. On the Start screen, type Control Panel.
2. Select or tap Control Panel.
3. Select Default Programs, then select Set your default programs.
4. Select Excel, then select Choose default for this program.
5. On the Set Program Associations screen, select Select All, then select Save.

Windows 7

1. Select Start, then select Control Panel.
2. Select Default Programs.
3. Select Associate a file type or protocol with a specific program.
4. Select Microsoft Excel Worksheet, then select change program.
5. Under Recommended Programs, select Microsoft Excel.
6. If Excel does not appear in this list, select Browse, locate the Excel installation folder, select Excel.exe, then select Excel.

If these steps do not resolve the problem, continue to Method 4.

Method 4: Repair Office

Try to repair your Office programs. To do this, follow the steps for your installation type and operating system.

For an Office 365 or Office 2019 Click-to-Run installation

Windows 10

1. On the Start screen, type Settings.
2. Select or tap Settings.
3. In the Settings window, select or tap Apps.
4. In the Apps & features window, scroll down to your Office program and select or tap it.
5. Select or tap the Modify button.
6. In the How would you like to repair your Office programs window, select or tap the Online Repair radio button, then select or tap the Repair button.

Windows 8

1. On the Start screen, type Control Panel.
2. Select or tap Control Panel.
3. Under Programs, select or tap Uninstall a program.
4. Select or tap Microsoft Office 365, then select or tap Change.
5. Select or tap Online Repair, then select or tap Repair. You may have to restart your computer after the repair process is finished.

Windows 7

1. Select Start, then select Control Panel.

2. Double-select Programs and Features.

3. Select Microsoft Office 365, then select Change.

4. Select Online Repair, then select Repair.

Note

You may have to restart your computer after the repair process is complete.

For an Office 2013, Office 2010, or Office 2007 installation

To repair Office 2013, Office 2010, or Office 2007, follow the steps in the following Office website topic:

If these steps do not resolve the problem, continue to Method 5.

Method 5: Turn off add-ins

Excel and COM add-in programs can also cause this problem. These two kinds of add-ins are located in different folders. For testing, disable and isolate the conflict by turning off each add-in one at a time. To do this, follow these steps:

1. On the File menu, select Options, then select Add-Ins.
2. In the Manage list at the bottom of the screen, select COM Add-Ins item, then select Go.
3. Clear one of the add-ins in the list, then select OK.
4. Restart Excel by double-selecting the icon or file name for the workbook that you are trying to open.
5. If the problem persists, repeat steps 1-4, except select a different add-in in step 3.
6. If the problem persists after you clear all the COM Add-ins, repeat steps 1-4, except select Excel Add-Ins in step 2, then try each of the Excel add-ins one at a time in step 3.

If Excel loads the file, the add-in you last turned off is causing the problem. If this is the case, we recommend that you visit the manufacturer's website for the add-in to learn whether an updated version of the add-in is available. If a newer version of the add-in is not available, or if you don't have to use the add-in, you can leave it turned off.

If Excel does not open the file after you turn off all the add-ins, the problem has a different cause.

If these steps do not resolve the problem, continue to Method 6.

Method 6: Disable hardware acceleration

To work around this problem, disable hardware acceleration until a fix is released by your video card manufacturer. Make sure to check regularly for updates to your video card driver.

To disable hardware acceleration, follow these steps:

1. Start any Office 2013, 2016, 2019, or O365 program.

2. On the File tab, select Options.

3. In the Options dialog box, select Advanced.

4. In the list of available options, select the Disable hardware graphics acceleration check box.

   The following screen shot shows this option in Excel.

5. Select the OK button.

Note

For more information about hardware acceleration, see the following Microsoft Knowledge Base article:

2768648 - Performance and display issues in Office 2013 client applications

Method 7: Minimizing and maximizing the window

Minimizing and then maximizing the window can sometimes refresh the Excel page and cause any hidden data to appear.

1. Select the minimize button in the top-right corner of the Excel sheet.
2. In the task tray, right-click Excel and select your spreadsheet. (Or double click the Excel icon.)

When your sheet is maximized, your data may appear.

Method 8: Check for hidden sheets

An Excel sheet may have inadvertently been saved as a hidden document. To find out:

Microsoft Office Not Working Macbook Pro

1. Go to the View tab.
2. Select Unhide.
3. Choose a workbook from the list.
4. Select OK.

Microsoft Word Not Opening

If you still experience this problem after you try all these methods, contact Microsoft Support for additional troubleshooting help.