• Microsoft Wireless Mobile Mouse 3500 Not Working On Mac
• Microsoft Mouse Scroll Wheel Not Working Mac
• Microsoft Mouse Not Connecting To Mac
• Microsoft Mouse Not Working On Mac

1. Fix Mouse Scroll Not Working On Windows 10. Make sure to create a restore point just in case something goes wrong. Before following the below-listed methods first just try some basic troubleshooting to see if you can Resolve problems with mouse scrolling.
2. I am using Excel for a long time. Since 2 days (probably I did some wrong shortcut key combination??) I cannot open pop-up menu with right click of the mouse. Right click works everywhere in the menus and icons of Excel, even if I select full row or column still works, but in the area where are all cells it is not.
3. I have a Mac Book Pro running Bootcamp with Windows 10 Pro. I want to be able to use my Mac Magic Mouse2 when I boot to Windows. The Mac work fine and so does the mouse when I book to Mac OS, but the mouse does not work when I boot to Windows OS. I am told that this is an easy fix, but, I can't seem to do it - can anyone help please.
4. Nov 19, 2016 An easy way to figure out if this is the cause is to temporarily disable Bluetooth. If suddenly the mouse or trackpad click starts working again, you have found your problem. Don’t skip this, I know it sounds silly, but it’s a common cause of the mouse click not working. I just had it happen to myself, so don’t discount this.
5. Can You Use a Microsoft Mouse on an Apple Computer? Microsoft has a long line of wired and wireless optical mice. Some are only compatible with PCs, while others can work with an Apple computer such as a MacBook Pro, MacBook Air or an iMac. A Microsoft mouse's packaging or system requirements information usually.

Mar 31,2020 • Filed to: Windows Computer Solutions • Proven solutions

You are in the middle of your favorite e-book or a graphic editing project and the scroll wheel on your mouse stops working. Can you imagine the distress that can cause? Work hindrances, concentration hampered, and so on, the consequences are countless. While working, none of us realize how often do we use the scroll wheel on our mouse, but when it stops working, and we have to take assistance of our navigation buttons, we realize the importance of a functioning scroll wheel. Therefore, to avoid being in such a helpless position, we shall discuss the methodologies for Windows and MAC users that can prove to be useful if the scroll wheel doesn’t work.

Part 2 How to solve the issue of ‘Mouse Scroll Wheel’ not working in MAC? Microsoft ensures that most mouse devices offer a smoother scroll experience, which allows the scroll wheel of higher resolution to send 4 times as many scroll events, but with 1/4th of the magnitude. This results in scroll speed being in the same, but smoother. The macbook mouse not working can be probably fixed by performing either a firmware update or the mac OS update. Or else you can also turn off the finger drag and then turn to on. All this will help you in coming out of the issue in a simple and easy way.

Microsoft Wireless Mobile Mouse 3500 Not Working On Mac

Part 1 What are the symptoms of issues with the Scroll Wheel?

Usually, one or more of the following symptoms are experienced when users face issues with their mouse’s scroll wheel.

1. All the button assignments would be reset to their factory settings;
2. Users won’t be able to change the button assignments for their pointing device;
3. The button assignment commands in the IntelliPoint Software program are unavailable or dimmed for the users;
4. As discussed in the section ahead, scrolling varies from application to application, with being painfully slow for some, and shockingly fast for others;

Part 2 How to solve the issue of ‘Mouse Scroll Wheel’ not working in MAC?

To overcome the issue with the scroll wheel within our MAC systems, we use the rub and roll technique as discussed in the following steps:

1)Start by unplugging your mouse from the computer;

2)Follow it up by turning the mouse upside down as shown in the image below;

3)You are now required to rub the scroll wheel repeatedly for a minute or so in every possible direction. This can be done with the help of a dry, fresh, and clean piece of linen. If the issue with the scroll wheel is not resolved even then, follow it up by rubbing with a lightly moistened cloth in order to remove dirt. We recommend the use of alcohol (you can use methylated spirits). As shown in the image, you can also put the mouse upside-down on a piece of paper and continue to roll the ball over that paper;

4)If you do not have an immediate access to linen, you can rub the scroll wheel with your cotton shirt, pants, or even jeans.

5)If the scroll wheel doesn’t work even now, you may have to repeat the above steps before considering replacement options.

Part 3 How to fix the ‘Scroll Wheel’ issue in Windows Operating Systems:

While MAC doesn’t offer much options when it comes to fixing the malfunctioning ‘scroll wheel’, users can try multiple troubleshooting techniques to achieve the same in Windows. In the following section, we take a look at few such methodologies.

1)Uninstall any Conflicting Mouse Software:

Often, the scroll wheel issue is caused when any software conflicts with the working of the mouse. In order to uninstall any such software, you can follow the given steps;

1)For the ones using Windows 7 or further variants, access the Programs and Features Item within the Control Panel. You are required to uninstall any software that might come with Logitech mouse or touchpad software. Tap the Start button, type ‘appwiz.cpl’ in the Start Search Box, and press Enter.

2)For the ones who are facing the scroll wheel issue on Windows XP, you have to access the Add or Remove Programs item in the Control Panel. This can be done by tapping the Start button, clicking on Run, typing ‘appwiz.cpl’, and then clicking on Ok.

3)You will be guided by onscreen instructions to uninstall the particular software. Follow them and once you are done, restart the computer.

2)What if Scroll Wheel Issue is Application Specific?

There is a probability that the issue with your mouse’s scroll wheel could be due to an application. This is because with the ‘high resolution’ mouse devices, there are still some applications that do not correctly interpret the partial scrolling messages. This can be explained further as when the low resolution wheels scroll up and down, the mouse driver sends a magnitude of 120 each for the wheel up and wheel down. Now, according to official documentation, a scrolling value of 120 (or -120) indicates a single line of scrolling. Therefore, if your application happens to receive less than a full line, it should either scroll a part of line (which is usually followed by applications like MS-Office), or else, save up the value until a total value of 120 is reached (which is usually accomplished by applications like Notepad).

Microsoft ensures that most mouse devices offer a smoother scroll experience, which allows the scroll wheel of higher resolution to send 4 times as many scroll events, but with 1/4th of the magnitude. This results in scroll speed being in the same, but smoother.

Therefore, the scrolling issue can arise in different applications, and we recommend our users check for the same before calling for technical support.

Usually, it has been seen that users don’t go in for complicated troubleshooting techniques when it comes to fixing the scroll wheel of a broken mouse. In the above section, we have attempted to list out steps that can help you save money on a mouse replacement. Quite often, the issue with the scroll wheel originates due to an incorrect driver, software program that is not compatible, or tends to be application specific. Therefore, if you were able to reset your mouse using the above techniques, thus getting rid of the issues in your mouse’s scroll wheel, let us know your experience in the forums.

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I have to admit it: I rely heavily on a mouse when I’m working on my computer.

Even now, when I write this article, the only tool I use is the Mac keyboard — but I’m still used to moving my finger to touch my Apple mouse now and then. It may be a bad habit; I just find it hard to change. I’ve tried but always ended up feeling like something was missing.

I use a Magic Mouse 2, and never have a problem with it. But that was not the case when I first received it over a year ago. I opened it excitedly, turned it on and paired it to my Mac, only to find that it wouldn’t scroll up and down!
The reason? Long story short: the device wasn’t compatible with the macOS version that my MacBook Pro was running. The issue was resolved after I spent a few hours updating the Mac to a newer macOS.

This is just one of the problems I encountered with my magic mouse 2. I’ve faced quite a few other issues, especially when I used Magic Mouse on my PC (HP Pavilion, Windows 10).

In this guide, I share those issues and solutions with Magic Mouse. I hope you find them helpful.

Magic Mouse Issues on macOS

Issue 1: How to Connect Magic Mouse to Mac for the Very First Time

Watch this 1-minute youtube video made by Dan.

Issue 2: Magic Mouse Won’t Connect or Pair

First of all, make sure your wireless mouse is switched. Also, make sure your Mac Bluetooth is turned on. Then move your mouse or tap to click it. This often wakes up the device. If that doesn’t work, restart your Mac.

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If that still doesn’t help, your mouse battery could be low. Charge it for several minutes (or replace the AA batteries with new ones if you are using a traditional Magic Mouse 1) and retry.

Note: If you are like me, and tend to slide the mouse switch to “off” after shutting down my Mac for the sake of saving battery, be sure to slide the switch to “on” first before you start your Mac machine. Quite a few times, when I turned on the switch at an inappropriate time, I couldn’t locate or use the mouse at all and had to restart my Mac.

Issue 3: Magic Mouse One Finger Scroll Doesn’t Work

This issue annoyed me for a while. My Magic Mouse 2 was successfully connected to my Mac, and I could move the mouse cursor with no problem, but the scrolling function didn’t work at all. I couldn’t scroll up, down, left or right with one finger.

Well, the culprit turned out to be OS X Yosemite, which contains the worst bugs related to Wi-Fi, Bluetooth, and Apple Mail. To check what macOS your Mac is running, click the Apple logo on the top left corner and select About This Mac.

The solution? Upgrade to a newer macOS version. I tried and the issue was gone.

Issue 4: Magic Mouse Keeps Disconnecting or Freezing on Mac

This happened to me as well, and it turned out to be that my mouse battery was low. After recharging, the issue never occurred again. However, after viewing this Apple discussion, some fellow Apple users also contributed other fixes. I’ve summarized them here, the order is based on ease of implementation:

• Charge your mouse battery.
• Disconnect other peripherals, then move your mouse closer to your Mac for a stronger signal.
• Disconnect your mouse and repair it. If possible, rename the device.
• Reset NVRAM. See this Apple support post for how.

Issue 5: How to Set up Mouse Preferences

If you want to adjust the mouse’s tracking speed, enable right-click, add more gestures, etc, Mouse Preferences is the place to go. Here, you can customize your preferences with Apple’s intuitive demos shown on the right.

Click on the Bluetooth icon on the top menu bar, move to your mouse name, and click “Open Mouse Preferences.”

A new window like this will pop up. Now select whatever you want to change and it will take effect immediately.

Magic Mouse Issues on Windows

Disclaimer: The following issues are purely based on my observation and experience using Magic Mouse on my HP Pavilion laptop (Windows 10). I am yet to test it with Windows 7 or 8.1, or while using Windows on a Mac via BootCamp or virtual machine software. As such, some of the solutions may not necessarily work with your PC.

Issue 6: How to Pair Magic Mouse to Windows 10

Step 1: Locate the Bluetooth icon on the Taskbar on the bottom right corner. If it does not show up there, see this discussion to learn how to enable it. Right-click on it and select “Add a Bluetooth Device”.

Microsoft Mouse Scroll Wheel Not Working Mac

Step 2: Search for your Magic Mouse and click to pair it. Make sure you’ve turned on Bluetooth, and slide your mouse switch to “on.” Since I’ve already paired the mouse, it now shows “Remove device”.

Step 3: Follow the rest of the instructions your PC walks you through, then wait for a few seconds. You should be able to use your mouse now.

Issue 7: Magic Mouse Not Scrolling on Windows 10

You’ll need to install some drivers to make it work.

If you installed Windows 10 via BootCamp on your Mac, Apple offers Boot Camp Support Software (Windows drivers) available here. Click the blue button to download the drivers (882 MB in size). Then follow the instructions in this video to install them properly:

If you are like me and using Windows 10 on a PC, you can download these two drivers (AppleBluetoothInstaller64 & AppleWirelessMouse64) from this forum (note: the language is Chinese). After installing them on my Windows 10 based HP, the Magic Mouse scrolling feature works amazingly well. Plus, they are free. Shout out to the Chinese geeks for developing them.

I also tried another tool called Magic Utilities. It worked nicely as well, but it’s a commercial program that offers a 28-day free trial. After the trial is over, you’ll have to pay $14.9/year on subscription. So, in case the free drivers above don’t work, Magic Utilities is a good option.

Issue 8: How to Set Up Magic Mouse on Windows 10

If you feel the scrolling is not smooth, right-click does not work, the pointer speed is too fast or slow, or want to switch right-handed to left-handed or vice versa, etc., you can change those in Mouse Properties.

In the same Device Settings windows (see Issue 1), under Related settings, click “Additional mouse options”. A new window will pop up. Now navigate to the different tabs (Buttons, Pointers, Wheel, etc.) to make the changes you want. Don’t forget to click “OK” to save the settings.

Microsoft Mouse Not Connecting To Mac

Final Words

Microsoft Mouse Not Working On Mac

These are all the issues and solutions I wanted to share with you regarding using Magic Mouse 2 on a Mac or PC. If you find this guide useful, please kindly share it out. If you are experiencing another issue that I haven’t covered here, please let me know by leaving a comment below. Meanwhile, check out related articles below:

P.S. there are a lot of rumors out there about Magic Mouse 3, see here, here and here. Hopefully, version 3 will address some or all the problems that version 2 has.