Microsoft Outlook 365 Not Syncing Main Gmail Account On Mac

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General

On build number 0902 and higher you can sync contacts and calendar with Outlook for Mac 2016 but first you need to add the account to Outlook. See Add an email account to Outlook for instructions. Known issues syncing Google accounts to the Microsoft Cloud. Sync your Google account to the Microsoft Cloud. Cause: Outlook is not connected to the server that is running Microsoft Exchange Server. Solution: Check your Microsoft Exchange server connection. On the Tools menu, click Accounts. Look at the Exchange account in the left pane. If there is a problem with the connection, the indicator icon will be orange. Outlook for Mac and Gmail always worked fine until the Catalina update. Now Outlook won't sync any folders, receive or send mail. All sent mail goes to 'draft' folder and won't send. I have uninstalled and reinstalled, with no correction. When setting up Outlook, you are taken to the Google page that asks to verify your account. 2017-3-1  Today, Outlook 2016 for Mac is adding support for Google Calendar and Contacts—available first to our Office Insider Fast community. We’re excited to be delivering on these highly-requested features for Mac users and matching our Outlook apps for iOS and Android, providing Google Accounts with a more powerful way to stay in control of the day ahead.

  • If you're having trouble connecting your Google account to Outlook, see Fix problems connecting your Google account to the Microsoft Cloud.

  • Using Apple Script to automate a Google account is not supported.

  • Categories are not supported.

  • Tasks and Notes are not supported.

  • After removing a Google account from Outlook for Mac using “Remove from all devices,” adding the same account back may take up to 24 hours.

Mail

  • Creating, renaming, or deleting folders (Gmail labels) in Outlook is not yet supported.

  • Moving mail from another mailbox is not supported.

  • You can't send attachments larger than 10 MB, even though the Gmail limit is 25 MB.

  • You can't flag a message with a reminder.

  • Labels in Gmail appears as folders in Outlook. If you create or rename a label in Gmail, it can take up to 24 hours for the corresponding folder to appear in Outlook.

  • If your Gmail mailbox is large, the initial download of your complete mailbox to Outlook for Mac may take some time due to data limitations with Google. You don't have to wait for your entire mailbox to download to use your Gmail account in Outlook. All new email will be sent or received without delay. However, depending on the size of your mailbox, it may take up to a few days for older messages to become available in Outlook.

  • For information about where Gmail messages in All Mail, Starred, and Important are stored in Outlook, see Changes coming to your connected Gmail accounts.

  • The Drafts folder currently doesn't sync from Outlook to Gmail. However, it does sync from Gmail to Outlook.

  • Rules aren't currently supported.

  • The Command + Shift + Delete shortcut does not work for Google accounts.

  • You cannot access attachments from an encrypted email. The attachment will show as .p7.

Calendar

  • In order to respond to meeting invitations from Google, the meeting must show on your calendar. The Google Calendar web app provides a setting that controls whether meetings in invitations will show on your calendar. This setting must be set to “Yes” in order to respond to meetings in Outlook. In a browser, go to Google Calendar and select Settings at the top of the page. Then select Settings > General > Automatically add invitations to my calendar. Select either of the 'Yes' options for this setting.

  • Calendars shared with you in Google Calendar will automatically appear in the left pane of your calendar in Outlook. The Open Shared Calendar button doesn't work with Google calendars since shared calendars automatically appear.

    Note: There is currently a 20-calendar limit for calendars shared with you.

  • If you create an event on your calendar in Outlook, its default visibility is “Public,” regardless of your Google Calendar settings. To ensure the event is not publicly visible, right-click on the event in the Outlook calendar and select “Private,” or open the event and select the lock icon in the ribbon.

  • Attachments in events aren't currently supported.

  • Deleting a meeting sends a response to the organizer even if you choose not to in Outlook.

  • The 'Birthdays' calendar in Google Calendar appears as 'Contacts' in the left pane of your calendar in Outlook.

  • The 'Weather' calendar in Google Calendar doesn't appear in Outlook.

  • Adding Google Hangouts to a calendar event isn't currently supported in Outlook.

  • Rich content in calendar events is not supported, so the buttons under Format Text are grayed out.

Contacts

  • All of your contacts from Google will download to Outlook as soon as you add your Google account, but subsequent changes made in the Google Contacts web app will not be downloaded to Outlook for 24 hours. You can select the contacts folder in the left pane or right-click on the contacts folder and select 'Synchronize Now” to sync immediately. Changes you make to contacts in Outlook will be always be uploaded to Google immediately.

  • Only the following contacts fields are supported between Google and Outlook for Mac: Name (First, Middle, Last), Suffix, Title, Company, Department, Nickname, Emails, Phones, Notes.

  • The “Address” fields in Google Contacts is displayed in Outlook but can't be modified.

  • The address type (Home, Work, Custom) isn't displayed in Outlook.

  • Other fields in Google Contacts that aren't supported in Outlook for Mac won't be displayed.

  • Images added to a contact using Outlook for Mac do not sync with Google.com.

Microsoft Outlook 365 Not Syncing Main Gmail Account On Mac

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See Also

Today, Outlook 2016 for Mac is adding support for Google Calendar and Contacts—available first to our Office Insider Fast community. We’re excited to be delivering on these highly-requested features for Mac users and matching our Outlook apps for iOS and Android, providing Google Accounts with a more powerful way to stay in control of the day ahead.

While today marks the beginning of this rollout, we need your help to test drive and provide feedback on the experience. We will be closely managing the rollout to Insiders, expanding availability over the next several weeks, before becoming broadly available to Office 365 customers later this year.

Note: These improvements will become available to those who have Office 365 plans that include Office applications.

More than just email

Outlook for Mac has long supported connecting to and managing your Gmail. With these updates, Outlook will now also sync your Google Calendars and Contacts. The experience will be very similar to what you are familiar with in Outlook today, with support for all the core actions—such as add, delete, edit time and location. All changes will update back and forth with Gmail or Outlook for iOS and Android, so everything is in sync across all your devices.

Bringing the best features of Outlook to your Gmail account

Up to now, many of Outlook’s best and most advanced email features have only been available to those with an Outlook.com, Office 365 or Exchange email address. With these updates, you will also be able to take advantage of several of Outlook’s advanced features with your Gmail account, including Focused Inbox and richer experiences for travel reservations and package deliveries. Additional advanced features will become available as we roll these updates out more broadly.

How to get started

Outlook 2016 for Mac users who are part of the Office Insider Fast program will be the first to try this new feature. To become an Insider, simply open up Outlook, click Help > Check for Updates and then follow the directions found here.

Not all Insiders will see the new Google Account experience right away. We will closely monitor feedback and expand the rollout over the next few weeks. Outlook will notify you when this feature becomes available, with a prompt asking you to add your Google Account. If you have an existing Google Account connected to Outlook, you can remove it after setting up the new experience.

If you ignore the initial prompt, you can add a Google Account at a later time by going to Tools > Accounts.

Microsoft Outlook 365 Not Syncing Main Gmail Account On Mac Download

We are still fine-tuning the Google Account experience in Outlook for Mac and will provide regular updates to Insiders before releasing the features more broadly. You can help us improve the experience by providing feedback and identifying bugs by going to Help > Contact Support. See this list of known issues.

Microsoft Outlook 365 Not Syncing Main Gmail Account On Mac Account

Got a suggestion for how to improve Outlook for Mac? Please suggest and vote on future feature ideas on our Outlook for Mac UserVoice page.

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