Microsoft Powerpoint Not Responding Mac

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Office 365 customers get the new Office for Mac first. You’ll have Office applications on your Mac or PC, apps on tablets and smartphones for when you're on the go, and Office Online on the web for everywhere in between. Mar 19, 2020  I made a PowerPoint for my class and it would not save. It just had the swirly ball for over half an hour. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone. Ashlbern Created on July 12, 2011. My powerpoint is not responding I made a PowerPoint for my. Microsoft Word not responding on Mac issue can be an awful drag, but fortunately, there are some fixes available. Follow this tutorial and drive the frustration banging your head out of the door. Microsoft Word for Mac will not respond when opening, it just sits with a preview screen on 'what is new in Word for Mac' and does not respond with the color wheel present. Powerpoint and Excel work just fine but Word will not open.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to open a PowerPoint for Mac presentation or application it either hangs with spinning wheel or does not open at all.

Resolution

To resolve this issue, follow steps in this article.

Step 1: Check Hard Disc name

Check to ensure the Hard Drive icon has a name to it. The name should not be all numbers but can have numbers in it as along as the name starts with a text character(s). There should be no special characters like, periods, commas, semi-colons, quotes, etc.

  1. Quit all applications.
  2. On the Go menu, click Computer. Your hard drive should be listed. The common name of the hard drive is 'Macintosh HD'. E.g. 'Mac HD 1' <without quotes is appropriate> '1 Mac HD' <this is not an appropriate name as the number 1 appears at the start of the name>.

To rename your hard disk:

  1. Click to select the hard disk.
  2. On the File menu, click Get Info.
  3. In the Name & Extension type or edit the name. For example, type Macintosh HD.
  4. When done, click the red circle button on top.

Step 2: Move AutoRecovery files

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open PowerPoint, and then click About PowerPoint from the PowerPoint menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many PowerPoint items in this folder userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2011 AutoRecovery these files will load into memory when Powerpoint launches and can cause memory issues as well as file save issues.

Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem.

Windows

To empty the AutoRecovery folder, follow these steps if you have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.

  2. One the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Home.

  4. Open Library.

    Note

    The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  5. Open Application Support, and then open Microsoft.

  6. Open Office 2011 AutoRecovery.

  7. On the Edit menu, click Select All.

  8. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  9. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.

  2. On the File menu, click New Folder. A new folder is created on the desktop. The folder will be called 'New Folder.'

  3. On the Go menu, click Documents.

  4. Open Microsoft User Data, and then open Office 2011 AutoRecovery.

  5. On the Edit menu, click Select All.

  6. Drag all files into 'New Folder' on the desktop.

    The AutoRecovery folder should be empty.

  7. Open Excel for Mac 2011 and try to save a file.

    If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.

If the problem continues to occur, go to the next method.

Step 3: Remove PowerPoint Preferences

Note

If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes made to toolbars, custom dictionaries and keyboard shortcuts that have been created.

  1. Quit all Microsoft Office for Mac programs.

  2. On the Go menu, click Home.

  3. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  4. Open the Preferences folder.

  5. Look for a file that is named com.microsoft.powerpoint.plist.

  6. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.

  7. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.plist file to the trash.

  8. Quit all Microsoft for Mac programs.

  9. On the Go menu, click Home.

  10. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  11. Open the Preferences folder.

  12. Open the Microsoft folder.

  13. Look for a file that is named com.microsoft.powerpoint.prefs.plist.

  14. If you locate the file, move it to the destop. If you do not locate the file, the program is using the default preferences.

  15. If you locate the file and move it to the destop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.powerpoint.prefs.plist file to the trash.

  16. Quit all Microsoft Office for Mac programs.

  17. On the Go menu, click Home.

  18. Open Library.

    Note

    The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  19. Open the Preferences folder.

  20. Open the Microsoft folder.

  21. Best microsoft mouse for mac. Open the Office 2008 or Office 2011 folder.

  22. Look for a file named PowerPoint Toolbars (12) or Microsoft PowerPoint Toolbars.

  23. If you locate the file, move it the desktop. If you do not locate the file, the program is using the default preferences.

  24. If you locate the file and move it to the desktop, start PowerPoint, and check whether the problem still occurs. If the problem still occurs, quit PowerPoint, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the PowerPoint Toolbars (12) file to the trash.

If the issue continues to occur, proceed to the next step.

Step 4: Create a New User Account

Sometimes, a user's specific information may be corrupted. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application.

If the issue occurs even in new user account, proceed to the next step.

Step 5: Test saving the file in Safe Mode

For information on how to enter Safe Boot in Mac OS, seePerform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac.

Word For Mac Not Responding

If you are able to save in Safe Mode, then the problem most likely related to programs that are running in the background.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

This article discusses troubleshooting steps that can help resolve issues when you receive an 'Microsoft PowerPoint has stopped working' error, or PowerPoint hangs or freezes when you launch PowerPoint, open a file or save a file.

Cause

Problems with PowerPoint hanging, freezing or not responding may occur for one or more of the following reasons:

  • This issue can occur if you have not installed the latest updates.
  • PowerPoint may be in use by another process.
  • A previously installed add-in may be interfering with PowerPoint.
  • You may need to repair your Office 2010 programs.
  • Antivirus software may be outdated, or conflicting with PowerPoint.
  • Advanced Troubleshooting

Resolution

Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:

Install the latest updates

You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Office updates, see Windows Update: FAQ.

If installing the latest Office updates did not resolve your issue, continue to the next step.

Check to make sure PowerPoint is not in use by another process

If PowerPoint is in use by another process, this information will be displayed in the horizontal status bar at the bottom of the screen. If you try to perform other actions while PowerPoint is in use, PowerPoint may not respond. Let the task in process finish its job before attempting other actions.

If PowerPoint is not in use by another process, continue to the next step.

Investigate possible issues with add-ins

While add-ins can enhance your experience, they can occasionally interfere or conflict with PowerPoint. Try starting PowerPoint without add-ins to see if the problem goes away. Here's how:

  1. Do one of the following:

    If you are running Windows XP, click Start, and then click Run.

    If you are running Windows Vista or Windows 7, click Start.

  2. Type PowerPoint /safe, and then click OK.

    If PowerPoint doesn't launch, click Start, point to All Programs, and then point to Microsoft Office. Press and hold the CTRL key, and then click the name of the Microsoft PowerPoint 2010.

  3. If the issue is resolved, on the File menu, click Options, and then click Add-Ins.

  4. Select COM Add-ins, and then click Go.

  5. Click to clear all the check boxes (Disable the Add-ins) in the list, and then click OK.

  6. Restart PowerPoint.

Powerpoint Not Responding On Mac

If the issue does not occur, start enabling the add-ins one at a time until the issue occurs. This will allow you to figure out which add-in is causing the problem. Be sure and restart PowerPoint each time you enable an Add-in.

If disabling add-ins did not resolve your issue, continue to the next step. Or, PowerPoint 2013 users may also refer to the troubleshooting steps in I get a 'stopped working' error when I start Office applications on my PC

Repair your Office 2010 programs

Repairing your Office 2010 programs can resolve issues with PowerPoint not responding, hanging, or freezing by automatically repairing errors in the file.

  1. Quit any Microsoft Office programs that are running.
  2. Open the Control Panel, and then open Add or Remove Programs (if you are running Windows XP) or Programs and Features (if you are running Windows Vista or Windows 7).
  3. In the list of installed programs, right-click Microsoft Office 2010, and then click Repair.

If you are using Office Click-to-Run, update, repair, or uninstall Office Click-to-Run products.

If you're not sure if the version of Office that you have is Click to Run, check your version by:

  1. Open any Office product (Excel, Word, PowerPoint etc.).
  2. Click on the FileTab and select Help.
  3. Under 'About Microsoft Office' it should say (32-bit) or (64-bit) next to the version number.
  4. If you have a Click to Runversion it will be stated there.

If repairing your Office programs did not resolve your issue, continue to the next step.

Check to see if your antivirus software is up-to-date or conflicting with PowerPoint

If your antivirus software is not up-to-date, PowerPoint may not function properly.

To check whether your antivirus software is up-to-date

To keep up with new viruses that are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website.

For a list of antivirus software vendors, see Consumer antivirus software providers for Windows

To check whether antivirus software is conflicting with PowerPoint

If your antivirus software includes integration with PowerPoint , you may experience performance issues. In this case, you can disable all PowerPoint integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in PowerPoint.

Important

Changing your antivirus settings may make your PC vulnerable to viral, fraudulent, or malicious attacks. Microsoft does not recommend that you attempt to change your antivirus settings. Use this workaround at your own risk.

You may have to contact your antivirus software vendor to determine how to configure software to exclude any integration with PowerPoint or to exclude scanning in PowerPoint.

If updating you antivirus software, and excluding it from integrating with PowerPoint did not resolve your issue, continue to Advanced Troubleshooting.

Advanced Troubleshooting

This section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.

Perform a Selective Startup to determine if another program is conflicting with PowerPoint

When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with other software on your PC. Performing a Selective Startup or 'clean boot' can help you identify problems with conflicting applications. To perform a Selective Startup, see How to perform a clean boot in Windows.

If performing a Selective Startup does not resolve your issue, please contact Microsoft Support.

Change the default printer

Microsoft

PowerPoint loads a default printer, and changing this setting may resolve the issue:

  1. Open the Control Panel, open Hardware and Sound, and then open Devices and Printers.
  2. In the list of printers, right click either the Microsoft XPS Document Writer or Send to OneNote.
  3. Select Set as default printerfrom the menu.

More Information

If the information in this knowledge base article did not help resolve your issue in PowerPoint 2010, select one of the following options:

Why Is Word Not Responding

  • More Microsoft online articles:Perform a search to find more online articles about this specific error.
  • Help from the Microsoft Community online community:Visit the Microsoft community and post your question about this error.
  • Contact Microsoft support:Find the phone number to contact Microsoft Support.