Microsoft Word Onenote Troubleshooting For Mac

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Note

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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.

Deployment options for the 64-bit update

AutoUpdate (MAU)

Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.

For information about how to use the MAU, see Check for Office for Mac updates automatically.

Manual updates

The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:

Download the Microsoft Office 2016 for Mac August update package now.

Virus-scan claim

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Volume License Service Center

Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.

More Information

64-bit only

The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.

Effect on third-party applications and add-ins

The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:

Tools for inspecting product architecture

Microsoft Word Onenote Troubleshooting For Mac Download

To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.

You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.

The file command returns one of three values.

Return valueMeaning
Mach-O 64-bit executable x86_6464-bit binary
Mach-O executable i38632-bit binary
Mach-O 64-bit executable x86_64FAT binary (compatible with both 32-bit and 64-bit processes)
Mach-O executable i386FAT binary (compatible with both 32-bit and 64-bit processes)

Options for reverting to 32-bit installations

There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.

The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.

Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.

If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:

  1. Exit all open Office 2016 applications.
  2. Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
  3. Double-click the downloaded package, and then follow the instructions.
Microsoft onenote for mac

The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Note

If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.

Summary

This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

Resolution

Verify or install the latest updates

You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.

It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.

Troubleshoot problems that occur when you start Word

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Method 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

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To access a document but leave its final paragraph mark behind, follow these steps:

  1. On the File menu, click New and then click Blank Document.
  2. On the Insert tab, click Object in the Text group, and then click Text from File.
  3. Select the file that you want to open and insert, and then click Insert.

Method 2: Start Word by using the /a switch

The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

  1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  2. In the **Run **dialog box, type winword /a, and then press Enter.

For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:

826857 Description of the '/a' startup switch in Word

If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.

Method 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.

Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are using:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordData

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordData

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordData

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordData

    If you have not used it, go to and enter your PIN to get your product key.If you used the PIN, your product key may have been stored on your.I bought a DVD at a physical store.The 25 digit product key is on a yellow sticker on the inside of the DVD case.If you misplaced your key before you redeemed it, you may need to purchase a replacement.MSDNFind your product key by logging into the site.If you are having trouble accessing your product key, contact Microsoft Support.Home Use ProgramIf you’re in the, you’ll need a program code, not a product key. Microsoft office product key free. This is a one-time PIN. To get your program code, go to the Home Use Program, select your country/region, enter your work email address, and click Don’t Know Your Program Code?

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordData

  4. Click Data, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wddata.reg icon on the desktop.
  3. Click Yes, and then click OK.
    If restoring the Word Data registry subkey doesn't work, go to the next procedure.

Method 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

  1. Exit all Office programs.

  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

    Word 2016HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0WordOptions

    Word 2013HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0WordOptions

    Word 2010HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0WordOptions

    Word 2007HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0WordOptions

    Word 2003HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0WordOptions

  4. Click Options, and then click Export on the File menu.

  5. Name the file Wddata.reg, and then save the file to the desktop.

  6. On the Edit menu, click Delete, and then click Yes.

  7. Exit Registry Editor.

  8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

To restore the original Word Options registry key

To restore the original Word Options registry key, follow these steps:

  1. Exit all Office programs.
  2. Double-click the Wdoptn.reg icon on the desktop.
  3. Click Yes, and then click OK.

Method 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010, or Word 2007

    Word 2003

  4. At the command prompt, type exit, and then press Enter.

  5. Start Word.

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If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.

If the problem is not resolved, restore the original global template file, and then go to the next section.

Restore the original global template file

To restore the original global template file, follow these steps:

  1. Exit all Office programs.

  2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2016, Word 2013, Word 2010 and Word 2007

    Word 2003

  4. Type exit, and then press Enter.

  5. Start Word.

Method 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

  1. Exit all Office programs.

  2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.

  3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word 2016

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice16Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice16Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice16Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice16Startup

    Word 2013

    64-bit C2R installation:%programfiles%Microsoft Officerootoffice15Startup

    32-bit C2R installation:%programfiles% (x86)Microsoft Officerootoffice15Startup

    64-bit MSI installation:%programfiles%Microsoft Officeoffice15Startup

    32-bit MSI installation:%programfiles% (x86)Microsoft Officeoffice15Startup

    Word 2010

    %programfiles%Microsoft OfficeOffice14Startup

    Word 2007

    %programfiles%Microsoft OfficeOffice12Startup

    Word 2003

    %programfiles%MicrosoftOfficeOffice11Startup

  4. Right-click one of the files that is contained in the folder, and then click Rename.

  5. After the file name, type .old, and then press Enter.

    Important

    Make a note of the original file name so that you can restore the file, if it is necessary.

  6. Start Word.

  7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

    If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.

  8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then click OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista

    %userprofile%AppDataRoamingMicrosoftWordStartup

    For Windows XP

    %userprofile%Application DataMicrosoftWordStartup

  9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.

Method 7: Delete the COM add-ins registry keys

You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Locate the following registry subkey: HKEY_CURRENT_USERSoftwareMicrosoftOfficeWordAddins
  4. Click Addins, and then click Export on the File menu.
  5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
  6. On the Edit menu, click Delete, and then click Yes.
  7. Locate the following registry subkey: HKEY_LOCAL_MACHINESoftwareMicrosoftOfficeWordAddins
  8. Click Addins, and then on the File menu, click Export.
  9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
  10. On the Edit menu, click Delete, and then click Yes.
  11. Exit Registry Editor.
  12. Start Word.
    If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.
Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:

  1. Exit all Office programs.

  2. Double-click the Wdaddin.reg icon on your desktop.

  3. Click Yes, and then click OK.

  4. Use one of the following procedures, as appropriate for the version of Word that you are running:

    Word 2016, Word 2013, or Word 2010

    1. On the File menu, click Options.
    2. Click Add-Ins.
    3. In the Manage list, click COM Add-Ins, and then click Go.

    Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
    4. Click OK to close the COM Add-Ins dialog box.
    5. On the File menu, click Exit.

    Word 2007

    1. Click the Microsoft Office Button, and then click Word options.

    2. Click Add-ins.

    3. In the Manage list, click COM Add-ins, and then click Go.

      If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.

    4. Click OK to close the COM Add-Ins dialog box.

    5. Click the Microsoft Office Button, and then click Exit Word.

    6. On the File menu, click Exit.

  5. Start Word.
    If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Method 8: Change the default printer

To change the default printer, follow these steps:

  1. Exit all Office programs.
  2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
  3. Right-click Microsoft XPS Document Writer, and then click Set as default printer.
  4. Start Word.
    If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.

Microsoft Support options

If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.

Additional resources

If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version: